Privacy Policy

Turtle Island Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy legislation. By using our services, you consent to the practices described in this policy.

Account Information

• Full name, date of birth, and age verification details
• Email address and phone number
• Residential address and province of residence
• Username and encrypted password
• Government-issued identification (for verification purposes)

Gameplay Data

• Game history, wagers, outcomes, and session duration
• Fun Chip balance and transaction history
• Game pack purchase records
• Responsible gaming settings and self-exclusion preferences
• Provably fair verification seeds and hashes

Device & Technical Information

• IP address and approximate geolocation
• Browser type, operating system, and device identifiers
• Referral URLs and pages visited
• Session timestamps and interaction logs

Account Management

• Creating, maintaining, and securing your account
• Verifying your identity and eligibility (19+ age requirement)
• Processing game pack purchases and managing Fun Chip balances
• Communicating account updates, promotions, and service changes

Game Integrity & Fair Play

• Ensuring provably fair game outcomes through cryptographic verification
• Detecting and preventing fraud, collusion, and abuse
• Maintaining game logs for audit and dispute resolution

Responsible Gaming

• Enforcing self-imposed time and spending limits
• Monitoring gameplay patterns for signs of problem gaming
• Administering cool-off periods and self-exclusion programs

Legal Compliance

• Complying with Tyendinaga Gaming Commission requirements
• Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations
• Responding to lawful requests from regulatory and law enforcement authorities

We do not sell your personal information to third parties. We may share limited information only in the following circumstances:

• Payment Processors: Transaction data necessary to process game pack purchases securely.
• Regulatory Bodies: Information required by the Tyendinaga Gaming Commission and other applicable authorities for licensing and compliance.
• Service Providers: Trusted partners who assist with hosting, analytics, and customer support, bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect the rights, safety, or property of our users or the public.

We use cookies and similar technologies to:

• Essential Cookies: Maintain your session, authentication state, and security tokens.
• Functional Cookies: Remember your preferences, language settings, and game configurations.
• Analytics Cookies: Understand how our platform is used to improve the gaming experience.

You can control cookie settings through your browser. Disabling essential cookies may affect your ability to use certain features of our platform.

We retain your personal information for as long as necessary to:

• Maintain your active account and provide our services
• Comply with legal and regulatory retention requirements (minimum 5 years for gaming records)
• Resolve disputes and enforce our agreements

Upon account closure, we will retain certain records as required by gaming regulations and applicable law, after which data will be securely deleted or anonymized.

As a Canadian resident, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Withdraw Consent: Withdraw consent for certain data processing activities at any time.

To exercise any of these rights, please contact our Privacy Officer using the information below. We will respond to your request within 30 days.

For privacy-related inquiries, requests, or complaints:

If you are unsatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.